Welcome to Savannah State! 

Important Dates:

Summer 2024 Payment Deadline is scheduled for May 10, 2024.

Our first Fall eStatements will be published mid-May.
Fall 2024 Payment Deadline is scheduled for August 9, 2024. 

Let's answer some questions:

Where can I go to view and pay my bill? 

Students and authorized users can be our Student Account to view their account information and make payments. 

As a parent, how can I access the Student Account?

Students will need to put your e-mail into the 'authorized users' section of their Student Account to set you up as an authorized user.  In addition, they will need to add you to their FERPA waiver request to authorize you to receive information about an account via phone or email. For information on the FERPA Policy, please visit the Center for Student Success and Retention website. 

Should I pay my balance if housing and meal charges have not posted towards my Student Account? 

Housing and meal plan assignments are published upon the completion of a student's housing application. Due to limits in the Nelnet Payment Plan, Savannah State does not recommend enrolling in a plan until housing and meal plan charges are posted onto your student account. For all other payment methods, the earlier you satisfy your balance the easier your transition into college will be. 

What do I need to do if my financial aid is not displaying in my Student Account? 

Financial aid will not display (authorize) if you haven't completed the process for each type of aid. For example, to receive loans one must be enrolled in at least 6 credit hours, have completed Entrance Loan Counseling, have signed the Master Promissory Note, and accepted the award's Term & Conditions in PAWS.  For more information of the regulations for the types of aid lets review our site. 

How does Savannah State process payments from third-parties; including scholarships, military tuition assistance, and 529 plans? 

Third-Party Payments are processed according to our respective policy for each method. Student's third-party certifications must be emailed to bursar@savannahstate.edu prior to the payment deadline to be processed timely. For more information on third-party awards let's review our site. 

Where can I find more information about the Payment Plan?

Each semester, the student or authorized user must enroll in the Payment Plan in order to utilize the installment plans. 

How do I make a payment? 

To make a full or partial payment towards your account balance you log into the Student Account and click on the "I would like to pay button". Visual Steps to Make an Online Payment (PDF) are linked here.

What does cancellation for non-payment mean? 

The cancellation for non-payment is a process that Savannah State uses to purge students with past-due balances of their registration after payment deadlines. Typically, Savannah State has two cancellation for non-payments for each part of term. For the first cancellation for non-payment, students that are canceled can log into PAWS and re-register with their registration PIN once registration reopens. For the final cancellation for non-payment, students that are canceled must complete a reinstatement request form and demonstrate proof of payment to be reinstated into their canceled courses. 

How do I know if I should expect a refund? 

A negative balance indicates the amount for which you can expect back as a refund. Although credits can change due to additional charges or changes made towards financial aid, the amount listed on your Student Account is the best indicator for the amount you can expect as a refund. 

If I believe I should be receiving a refund, how can I have that processed?

Refunds are processed automatically for students that have received overpayments made on their student account, beginning the Friday after financial aid disbursement. Refunds can be direct deposited by adding a bank account for electronic direct deposit on the Student Account or mailed to the mailing address on file with Savannah State. Overpayments made via credit card will be refunded to the credit card that made payment. For more information on our refund process let's review our site. 

When should I expect to receive a refund?

The Office of Financial Aid disburses financial aid as a payment made towards the student account the Thursday after attendance verification is complete for the enrolled part of term. Refunds begin the Friday after financial aid disbursement for any overpayments made on the student account. If your aid does not disburse in its entirety at that time, the refund will only be processed for the overpayment made at that disbursement. 

Where can I find my tax information for the student account?

1098-T tax forms are available on the Student Account for each calendar year.  All 1098-Ts are available in the 'Statements' section.