Refund FAQs

Students

Am I eligible to receive a refund?

If a credit balance exists from a refundable source in your PAWS account, you may be eligible for a refund. A credit is the amount of payments that exceeds the amount of charges on your account. For assistance reviewing your refund eligibility, please contact Student Financial Services.

What does "disbursed to my account" mean?

When funds are disbursed to your account, they show in the "Terms Credits/Anticipated Credits" section of your Schedule/Bill.

PLEASE SEE EXAMPLE BELOW
student bill detail example

How will I get my refund?

Refunds are processed via the preference selected with BankMobile. More information about BankMobile

My funds have been disbursed to my account for 14 days, but I have not received my refund.

Please review the Credit Balance Authorization in your PAWS account to ensure you have not authorized the funds to be applied to a future term. If you previously authorized the funds to be held, but now wish to have them refunded to you, ensure the authorization is set to "rescinded." Refunds will be processed within 14 days of the authorization being set to rescinded.

To change your Credit Balance Authorization...

1) Login in to Paws

2) Click on “Financial Aid"

3) Click on "Student Financial Authorization"

4) Go to the Credit Balance Authorization, select "Rescinded"

5) Click "Submit" to confirm the authorization was changed

What is the Credit Balance Authorization?

A question asked in your PAWS account to see if a refund should be processed to you, or applied to a future term. If you previously authorized the funds to be held, but now wish to have them refunded to you, ensure the authorization is set to rescinded.  Refunds will be processed within 14 days of the authorization being set to rescinded.

To change your Credit Balance Authorization...

1) Login in to Paws

2) Click on “Financial Aid"

3) Click on "Student Financial Authorization"

4) Go to the Credit Balance Authorization, select "Rescinded"

5) Click "Submit" to confirm the authorization was changed

I withdrew from one of my classes. Will I get a refund?

No. There are no refunds for partial withdrawals. You must drop a class during the drop/add period published on the academic calendar to get 100% refund.

Where are ATMs located?

ATMs in the area

Parents

How can I update my parent PLUS loan refund mailing address?

To update mailing addresses before a refund is processed, parents must e-mail finaid@savannahstate.edu, with a copy of their ID, from the e-mail address listed on their parent loan application. Address changes received after refunds are processed, will be reissued within 14 days of the funds being returned to the institution from BankMobile.

How can I allow my parent PLUS loan refund to go to the student?

To update PLUS refund to student authorizations before a refund is processed, parents must e-mail the parent PLUS to student refund preference to finaid@savannahstate.edu, with a copy of their ID, from the e-mail address listed on their parent loan application. Once a refund has been processed to a parent, the refund cannot be stopped and reissued to a student. Any PLUS to student changes will apply to future refunds.