Refunds

The refund process depends on what created the over payment giving the account a credit refund. Refunds can only be processed for actual disbursement payments made on student accounts. Until financial aid completes disbursement or an anticipated third-party payment is received, SSU cannot refund a student or parent. 

Savannah State University must adhere to federal regulations and return credit card refunds back to the credit card that made payment within the last six months, regardless of who made payment towards the student account. If multiple credit cards are used, the refunds are based on transaction amounts and dates. 

Savannah State University has partnered with Touchnet to manage student and parent refunds. Students and authorized users can establish e-Refund (direct deposit) profiles in their respective view of the student account. The e-Refund profile method is the fastest way for students and parents to receive their refund credit.

To establish an e-Refund profile follow the steps below:

For authorized user follow these steps:

Effective July 1, 2022, Savannah State University is no longer partnering with BankMobile Disbursements for refund credit. If you receive a BankMobile physical check, please VOID and review your student account for reissuing details. If you have questions regarding your refunds with BankMobile Disbursement, they can be contacted at 1.877.327.9515. 

 

Any account that does not have an established e-Refund or if the authorized user profile does not match the Parent Plus Loan information (authorized user's name, email address, and authorization questions), credits will be disbursed via paper check and mailed to the address on file for the student or the address listed on the Parent Plus Loan application.

PeopleSoft Financials, SSU's financial system of record, is down for Fiscal Year End from July 1st- July 15th annually. No refunds can be processed during this downtime. Please plan accordingly. 

Spring 2023 refunds are scheduled to begin Friday, January 27th. Refunds could take up to 14 days to process from the date of that financial aid disbursed as a payment. Please keep your account monitored for updates. Refunds processed via e-Refund will receive an automated email once processed. Refunds processed via mailed paper check will not have any traceable records. 

Refunds for Academic Withdrawals

Students officially withdrawing from the University after paying tuition and fees for the term may be issued a refund of the tuition and mandatory fees, provided the official withdrawal occurs no later than the last day of the official add/drop period for the term. Students officially withdrawing from all classes after the last day of the official add/drop period for the term will receive a refund based upon the following refund policy:

Students are responsible for withdrawing officially in accordance with University regulations, which are set out in the Student Catalog. Students receiving funds and financial aid monies will have their refunds restored to the following programs in this precise order: Federal Unsubsidized Direct Stafford Loan, Federal Subsidized Direct Stafford Loan, Federal PLUS Loan, Federal Pell Grant, FSEOG, Other Federal, State, Private, Institutional Aid and the Student.

No other refunds or reductions are allowed unless such reductions are necessitated by schedule changes initiated by the University. Students suspended or expelled for disciplinary reasons are not entitled to a refund of any deposits, tuition, or fees paid. Additionally, students who are asked to vacate their residence hall rooms as a result of disciplinary actions are not eligible for refunds, per University Housing and Auxiliary Services regulations.