Refunds

The refund process depends on what created the over payment giving the account a credit refund. Refunds can only be processed for actual disbursement payments made on student accounts. Until financial aid completes disbursement or an anticipated third party payment is received, SSU cannot refund a student or parent. 

Savannah State University must adhere to federal regulations and return credit card refunds back to the credit card that made payment within the last six months, regardless of who made payment towards the student account. If multiple credit cards are used, the refunds are based on transaction amounts and dates. 

Savannah State University has partnered with Touchnet to manage student and parent refunds. Students and authorized users can establish eRefund (direct deposit) profiles in their respective view of the student account. The eRefund profile method is the fastest way for students and parents to receive their refund credit. Any account that does not have an established eRefund or if the authorized user profile does not match the Parent Plus Loan information (authorized user's name, email address, and authorization questions), credits will be disbursed via paper check and mailed to the address on file.

Starting June 1, 2022, SSU will no longer be partnered with BankMobile Disbursements. Students MUST transition their direct deposit information into Touchnet by establishing an e-Refund profile in their student account (PAWS> View & Pay Your Bill> Refund Profile). 

If your refund was already sent to BankMobile Disbursements your choices to collect this refund credit includes:

1 - DEPOSIT TO AN EXISTING ACCOUNT – Money is transferred to an existing account the same business day BMTX, Inc. receives funds from your school. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.

2 - DEPOSIT TO A BANKMOBILE VIBE CHECKING ACCOUNT – If you open a BankMobile Vibe Checking Account (upon identity verification), money is deposited the same business day BMTX, Inc. receives funds from your school. 

BankMobile Disbursements has only one option for parents, a mailed physical check. The check is mailed to the mailing address on the Parent Plus Loan application the same business day BMTX, Inc. receives funds from your school, provided receipt is within daily cutoff times. Typically, it takes 5 – 7 business days for the check to arrive, depending on USPS First-Class® delivery time frames. If funds are needed more timely, establish an eRefund in the authorized user account.

You have until June 30, 2022 to collect all funds with BankMobile Disbursements before additional action will be made on your refund credit. 

BankMobile Disbursements refund selection profiles

Request a personal code 

Select a refund preference selection

Establish an e-Refund profile today!