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Supervisor's Toolbox Homepage » Management Resources » Communicating With Employees
COMMUNICATING IN THE WORKPLACE
Communication is an important part of your job -- one that is often taken for granted. When you think about it, almost everything you do calls for good communication. When you hire a new employee, good communication skills help you pick the right person and make sure the person you hire knows what the job involves. When you're training, coaching, or evaluating an employee, you need to be clear about your expectations and sensitive in dealing with problem areas. When conflicts arise, you'll need your communication skills to resolve the issues without creating more.
When the department is going through changes or a reorganization, you'll need special communication skills to get feedback and ideas from your staff and to give them news that's sometimes not pleasant, while keeping them motivated. Honest communication is one of the key ingredients in managing change as well as managing people.
Many topics covered in this Guide include communication skills. In this section, you'll find some suggestions for developing those skills.
Good communication can help you:
Becoming a Better Communicator
Your responsibility as a supervisor is to communicate clearly and concisely to all employees and create an environment conducive to openness for others. As the staff become more diverse, you may have to take extra time and effort to communicate to all staff members. To become a better communicator:
An important ingredient that runs through all good communication is listening. Listening is a skill that can be practiced and learned. Your goal as a listener is to fully understand your employee's experience and point of view. Give the employee a chance to talk for a while before you say anything.
After you have listened and really heard, respond by conveying your interest and respect.
In the event of a crisis situation, supervisors/managers are the first point of contact for employees, and are expected to disseminate relevant information. In these situations, the Office of Public Safety works in conjunction with the Office of Marketing and Communications to inform faculty, staff and students of appropriate action through several platforms across campus, including but not limited to, the Alert System, e-mail, and the Savannah State website homepage.
Office of Human Resources
Savannah State University
P. O. Box 20601
3219 College Street
Colston Administration Building Room 120
Savannah, Georgia 31404
Savannah State University
3219 College Street • Savannah, Georgia 31404 • 912.358.4SSU (4778)