Refund FAQ's

Students

Am I eligible to receive a refund?

If a credit balance exists from a refundable source in your PAWS account, you may be eligible for a refund. A credit is the amount of payments that exceeds the amount of charges on your account. For assistance reviewing your refund eligibility, please contact the Cashier's/Student Accounts Office.

When will I receive my refund?

Refunds will be processed within 14 days of the credit balance being disbursed to your student account.

What does disbursed to my account mean?

When funds are to your account, they show in the "Terms Credits/Anticipated Credits" section of your Schedule/Bill.

PLEASE SEE EXAMPLE BELOW
student bill detail example

How will I get my refund?

Refunds are processed via the preference selected at www.RefundSelection.com. If a refund preference is not selected with BankMobile by the 14th day of the funds being disbursed to the account, a refund will be mailed to the address on file with BankMobile.

Will my refund be delayed?

If you have not set up your refund preference with BankMobile, your refund can be delayed up to 3 weeks.

Can I change my refund preference?

Yes. Refund preferences can be changed for future refunds via the following:

  • Log into www.RefundSelection.com
  • Click the "Refunds" menu option
  • Select "Refund Preferences"
  • Make the new selection
  • Click "Update Preference" to complete the process.

My funds have been disbursed to my account for 14 days, but I have not received my refund?

Please review the Credit Balance Authorization in your PAWS account to ensure you have not authorized the funds to be applied to a future term. If you previously authorized the funds to be held, now wish to have them refunded to you, ensure the authorization is set to rescinded.  Refunds will be processed within 14 days of the authorization being set to rescinded.

What is the Credit Balance Authorization?

A question asked in your PAWS account to see if a refund should be processed to you, or applied to a future term. If you previously authorized the funds to be held, now wish to have them refunded to you, ensure the authorization is set to rescinded.  Refunds will be processed within 14 days of the authorization being set to rescinded.

I am not on financial aid. Do I have to activate my refund preference?

Refunds may result from financial aid credits, schedule changes, and many other factors. You are strongly encouraged to activate your refund preference to ensure you are eligible to receive a refund when necessary.

I withdrew from one of my classes. Will I get a refund?

No. There are no refunds for partial withdrawals. You must drop a class during the drop/add period published on the academic calendar to get 100% refund.

Where can I get more information about the BankMobile Vibe account?

Please visit BankMobile at https://bankmobilevibe.com/about/.

I have not received my BankMobile personal code. What should I do?

I have not received my BankMobile Vibe card. What should I do?

If you have selected to use the BankMobile Vibe account as your refund preference, please visit FAQ's database at https://bankmobilevibe.com/ to check the status of your card. If your card is not received in 7 to 10 business days after opening your account please contact BankMobile at 1-877-327-9515.

Where are the BankMobile ATMs located?

Please go to http://www.allpointnetwork.com/locator.aspx to find the BankMobile accessible ATMs in your area.

Parents

How can I update my parent PLUS loan refund mailing address?

To update mailing addresses before a refund is processed, parents must e-mail the address update to finaid@savannahstate.edu, with a copy of their ID, from the e-mail address listed on their parent loan application. Address changes received after refunds are processed, will be reissued within 14 days of the funds being returned to the institution from BankMobile.

How can I allow my parent PLUS loan refund to go to the student?

To update PLUS refund to student authorizations before a refund is processed, parents must e-mail the parent PLUS to student refund preference to finaid@savannahstate.edu, with a copy of their ID, from the e-mail address listed on their parent loan application. Once a refund has been processed to a parent, the refund cannot be stopped and reissued to a student. Any PLUS to student changes will apply to future refunds.